Most people shy away from shopping online due to the headaches they’ve been through with deliveries or some from disappointing stories they have had. Even though they know that shopping online offers more convenience and is efficient, the delivery experience makes them cringe at the idea. Most e-commerce businesses focus on products and forget to pick reliable and fast delivery service. Luckily, when using UPS delivery services, you can rely on 15track to monitor your delivery, so you know its location at any time.
Here are some tips you can use to improve delivery in your e-commerce business and have a massive increase in sales and orders:
Choose a Reputable and Experienced Company
The backbone of the delivery service is the courier company you choose. It is best to engage the services of a company that has experienced and well-trained staff as they are the ones who will come into contact with your customer. How they serve your customer will determine if they will order other stuff and refer their friends to you.
As you choose the delivery company, it is best to research their package handling policy. This is because some companies mishandle packages and do not cover the cost either do they accept liability.
Set Reasonable Delivery Prices
This is one area where some e-commerce businesses fail as they overprice the delivery fee. Customers feel offended by the idea that they may have to pay so much for the delivery. It is best to fix reasonable prices not to discourage customers. Choose a courier company with reasonable pricing and excellent delivery so that your customers won’t feel exploited.
Update Customers Throughout the Delivery Process
Silence makes your customers develop cold feet. It is best to set up a communication system where you will inform your customers about the progress. You can set up auto-generated emails or texts to let the client know that you are keenly following their order. This action will create trust and confidence with your customers.
Set Up an Easy to Follow Tracking System
One of the things that keep customers feeling confident is by allowing them to access the delivery process to keep track and ask questions. The system is best if it is explained to them so that they can follow the process. The tracker can help you learn ways how you can improve your efficiency through customer feedback.
Accept Returns When They Happen
Refunds are unavoidable in all businesses. Accept them count your losses, and move on. After all, most customers who do returns will either reorder the same or different product. The refund customer may gain confidence in your business and can reorder. Even if they do not reorder, they will not give a negative review of your business.